520b Terms and Conditions — Complete Policy

1 General Introduction and Acceptance

These terms and conditions ("Terms") form a legal agreement between the 520b online gaming platform ("Platform", "we", "us") and its users ("you", "member"). By creating an account, logging in, or using any service on this platform, you agree to comply with all provisions of these terms.

The 520b platform provides a safe and reliable online gaming environment for users in Bangladesh. We offer cricket betting, live casino games, slots and other entertainment gaming services. These terms may be updated from time to time, and continued use of the platform after any update means you have accepted the revised terms.

If you disagree with any part of these terms, please stop using the platform. These terms are written in Bengali and will be interpreted in accordance with applicable laws of Bangladesh.

2 Account Registration and Management

2.1 Registration Requirements

To open an account on the 520b platform, you must meet the following conditions:

• You must be 21 years of age or older.
• You are using this service as a resident of Bangladesh.
• You will provide accurate and truthful information at the time of registration.
• Each person may open one account only — multiple accounts for the same person are strictly prohibited.
• You agree to comply with all provisions of these terms.

2.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. You are fully responsible for all activity carried out from your account. If you suspect unauthorised access, notify our support team immediately. Account details must not be shared with any third party.

2.3 Account Verification

520b reserves the right to verify your identity at any time. For large withdrawals or suspicious activity, we may request a national identity card, passport or other identity documents. Withdrawals may be placed on hold until verification is complete.

3 Age Verification and Eligibility Requirements

The services of the 520b platform are available to persons aged 21 and above only. We are firmly committed to protecting minors from gaming. You will be required to confirm your age at the time of registration.

If the verification process establishes that a user is under 21, their account will be closed immediately and all deposited funds will be returned. However, any betting or gaming activity carried out while underage will be considered void.

• A national identity card, passport or birth registration certificate is acceptable as proof of age.
• Providing a false age may be considered a legal offence.
• The platform reserves the right to re-verify age at any time.

4 Deposit and Withdrawal Policy

4.1 Deposit Rules

The following payment methods are supported for deposits on the 520b platform: bKash, Nagad, Rocket and Upay. The minimum deposit amount across all payment methods is ৳200.

• Deposits may only be made from a payment method registered in your own name.
• The use of third-party payment methods is strictly prohibited.
• Deposits are generally credited to the account instantly.
• If you experience any problem receiving a deposit, contact the support team immediately.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 15 minutes to 2 hours. Withdrawals can only be made to the same method used for the deposit.

• Withdrawals may be delayed if account verification has not been completed.
• Withdrawal may not be possible if the wagering requirements of an active bonus have not been met.
• If fraud is suspected, 520b reserves the right to suspend or cancel a withdrawal request.
• If withdrawals are attempted from multiple accounts belonging to the same person, both accounts will be closed.

4.3 Currency and Conversion

All transactions are conducted in Bangladeshi Taka (BDT / ৳). There is no currency conversion option. We do not charge any hidden fees or conversion charges, however your mobile banking provider may apply their own charges.

5 Terms and Conditions for Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 200% welcome bonus on their first deposit, up to a maximum of ৳5,000. For example: a deposit of ৳1,000 will earn a ৳2,000 bonus, giving a total balance of ৳3,000. Or a deposit of ৳6,000 or more will earn the maximum bonus of ৳5,000, giving a total balance of ৳11,000.

5.2 Wagering Requirements

A wagering requirement of 25x applies to all bonuses. This means the bonus amount multiplied by 25 must be wagered in total before the bonus becomes withdrawable.

• A specific time limit may apply for completing wagering requirements.
• Different contribution rates may apply to the use of bonuses across different games.
• If a withdrawal is made before the bonus is received, the bonus will be forfeited.
• If multiple bonuses are active at the same time, different rules may apply.

5.3 General Bonus Terms

520b reserves the right to modify, suspend or withdraw any bonus offer. Bonuses are for eligible members only. If evidence of fraud or bonus abuse is found, the bonus will be cancelled and the account may be closed. Each member may use a single bonus once only.

6 Gaming Rules and Fair Play Policy

All games operated on the 520b platform are conducted in a fair and transparent environment. We provide gaming services following SSL encryption and fair play principles.

6.1 Game Results

• The outcome of all games is determined through Random Number Generator (RNG) technology.
• Game results are not biased in favour of the user or the platform.
• If the internet connection is lost, the result of the bet is saved on the server.

6.2 Betting Limits

Each game and betting market may have specific minimum and maximum bet limits, which will be displayed in the game interface. 520b reserves the right to change these limits under special circumstances.

6.3 Technical Errors

If a game result is affected by a technical error or system disruption, 520b reserves the right to cancel that round and refund the bet amount. In such cases, our decision will be considered final.

7 VIP Program and Cashback Policy

The 520b VIP program has four tiers: Bronze, Silver, Gold and Platinum. Weekly cashback benefits are available at each tier.

• Bronze: up to 0.3% weekly cashback.
• Silver: up to 0.6% weekly cashback.
• Gold: up to 0.9% weekly cashback.
• Platinum: up to 1.2% weekly cashback.

Advancement to a VIP tier depends on your active participation and gaming activity on the platform. Cashback will be credited to the account at a set time each week. Wagering requirements may also apply to cashback.

8 Prohibited Activities and Fraud Prevention

Any of the following activities are strictly prohibited on the 520b platform and, if detected, will result in the immediate closure of the account:

• Operating or creating multiple accounts for the same person.
• Using the platform for money laundering or illegal financial transactions.
• Bonus abuse — such as attempting to clear a bonus risk-free by placing opposing bets.
• Playing games using software, bots or automated methods.
• Attempting unauthorised access to another member's account.
• Attempting to exploit vulnerabilities in the platform's systems or software.
• Providing false or misleading information.
• Harassing or behaving inappropriately toward other users.

Any winnings obtained through prohibited activities will be forfeited. In cases of serious fraud, the relevant authorities may be notified.

9 Responsible Gaming Policy

520b is firmly committed to responsible gaming. We believe that gaming is a form of entertainment and should never be viewed as a source of income or a solution to financial problems.

• Members can set daily, weekly or monthly deposit limits on their account.
• Members can request that their account be temporarily suspended or closed.
• If signs of gaming addiction are observed, our support team will provide assistance.
• We take all necessary steps to protect minors from gaming.

For more information on responsible gaming, please visit our Responsible Gaming page.

10 Privacy, Security and Data Protection

The security of your personal information is our highest priority. 520b uses modern SSL encryption technology to keep all data secure. We never sell your personal information to third parties.

• Information provided at the time of registration is used only for the purpose of delivering and verifying services.
• Payment information is stored in encrypted form.
• Information may be shared with authorities in cases of legal obligation.
• You may request correction or deletion of your personal information.

For the full privacy policy, please read our Privacy Policy page.

11 Limitation of Liability & Severability

The 520b platform provides services on an "as is" basis. We make every effort to ensure uninterrupted service, however service may be temporarily disrupted due to technical maintenance or unforeseen circumstances.

• 520b is not liable for any loss caused by internet connectivity issues.
• We are not liable for issues caused by your device or software.
• Our liability is limited in cases of delay or failure by third-party payment services.
• We are not liable if services are discontinued due to natural disasters, war, or government directives.

If any part of these terms is declared invalid or unenforceable by a court or authority, the remaining parts will remain fully in effect.

12 Terms Modification & Account Closure Policy

12.1 Terms Modification

520b reserves the right to change, revise, or update these terms at any time. For significant changes, a notice will be posted on the platform or communicated via email. Continued use of the platform after any changes will be considered acceptance of the new terms.

12.2 Account Closure Policy

A member may request to close their own account. 520b reserves the right to close or suspend an account in the following circumstances:

• If evidence of a terms violation is found.
• If fraud or improper activity is suspected.
• If the account holder is proven to be a minor during age verification.
• If the account remains inactive for an extended period (advance notice will be given).

13 Contact, Support & Dispute Resolution

For any questions or complaints regarding these terms or our services, please contact our support team. Our support team provides service in Bengali 24 hours a day, 7 days a week.

• Live Chat: Speak directly in Bengali 24/7 through the platform.
• Email Support: [email protected]

After a complaint is submitted, we will make every effort to provide a resolution as quickly as possible. Complex complaints may require additional time to investigate. Our decisions are considered final and binding, however you may always request a reconsideration.

These terms are governed by the applicable laws of Bangladesh. Both parties will first attempt to resolve any dispute through discussion.