21+ Only — Play Responsibly

520b's Commitment to Responsible Gaming

520b believes that entertainment is enjoyable only when it is controlled and engaged in with awareness. We are committed to ensuring your safety.

Gaming Addiction Is a Serious Issue

Online gaming is a form of entertainment, but for some people it can become a problem. If you or someone you know feels that gaming is getting out of control, seek help immediately. At 520b, we have a complete responsible gaming framework in place to protect you.

Our Protection Tools

On the 520b platform, we have multiple effective measures in place to protect every player so you can always stay in control.

Set Deposit Limits

You can set daily, weekly, or monthly deposit limits. Once a limit is set it takes effect immediately, and a 7-day waiting period applies if you want to increase it.

Time Limit Feature

Let your session end automatically after a set time. Control your daily gaming time and prevent spending too long on the platform.

Self-Exclusion

If you feel you need a break, you can exclude yourself from the platform for a set period or permanently. This decision cannot be reversed once it takes effect.

Loss Limit

If your losses reach a set amount, your account will be stopped automatically. This protects you from significant financial loss.

Cooling-Off Period

Take a break from 24 hours to 6 weeks. During this time you cannot log in to the platform, which helps prevent impulsive decisions.

24/7 Support Team

If you have a gaming concern, contact our Bangla-speaking support team. We are always here for you — any time, any question.

Four Core Principles of Responsible Gaming

Responsible gaming at 520b is not just about tools — it is a mindset that we encourage every member to practice.

01

Set a Budget

Only play with money you can afford to lose. Never bet from household funds or emergency savings.

02

Manage Your Time

Do not play beyond a set time each day. If gaming is affecting your work, family, or sleep, take a break.

03

Manage Your Emotions

Do not chase losses by placing more bets out of anger or frustration. Be content when you win, and accept the outcome when you lose.

04

Seek Help

If you feel gaming is getting out of control, do not hesitate — talk to our support team right away.

21+
Age Requirement

For users aged 21 and above only

Age Verification Policy

520b strictly follows a 21+ age policy. Every user's age is verified at registration. Opening an account for anyone under age is strictly prohibited, and any such account found will be closed immediately with the deposited funds subject to forfeiture.

  • Age must be confirmed at registration using a national ID card or passport.
  • 520b reserves the right to re-verify any account at any time if it appears suspicious.
  • Using parental control software is recommended to prevent underage access.
  • Keep your password private so no one else on your device can access your account.
Signs of Problem Gaming

If any of the signs below appear in you or someone you know, it is time to seek professional help.

  • Spending more time or money on gaming than intended.
  • Repeatedly placing bets to try to recover lost money.
  • Hiding your gaming habits from family or friends.
  • Repeatedly failing in attempts to stop gaming.
  • Feeling uncomfortable, anxious, or irritable when unable to game.
  • Taking on debt or selling assets to cover gaming expenses.
  • Neglecting work, studies, or family responsibilities.
Golden Rules of Safe Gaming

Following these rules will keep gaming an enjoyable form of entertainment at all times.

  • Never think of gaming as a source of income — it is entertainment only.
  • Do not game while intoxicated or emotionally driven.
  • Accept a loss and take a break.
  • Only play with spare money — not household funds.
  • Set time and money limits before every session.
  • Review your gaming history regularly.
  • Spend time with family and friends — there is plenty of enjoyment beyond gaming.
Self-Exclusion and Account Closure

520b's self-exclusion feature gives you the ability to remove yourself from the platform temporarily or permanently. It is fully confidential and can be activated at any time through our support team.

Temporary Break

Suspend your account for a set period from 1 day to 6 months.

Long-Term Exclusion

Exclude yourself for a longer period from 6 months to 5 years.

Permanent Closure

Close your account for good — this cannot be reversed.

To activate self-exclusion, contact our live chat support or email [email protected]. Your request will be processed within 24 hours at most.

Deposit Limits and Financial Controls

At 520b, you can manage your own account deposit limits. This is one of the most effective ways to game responsibly. Lowering a limit takes effect immediately, but increasing it requires a 7-day waiting period — protecting you from impulsive decisions.

  • Minimum deposit ৳200 — via any method.
  • Set daily, weekly, and monthly limits separately.
  • You will receive an automatic notification when a limit is reached.
  • View and review your transaction history at any time.

Payment Methods

The following methods are available for safe and fast transactions at 520b:

bKash
Nagad
Rocket
Upay

Withdrawals are generally completed within 15 minutes to 2 hours. Minimum withdrawal is ৳500.

Need Help? We Are Here

If you feel gaming is having a negative impact on your life, do not wait — contact us today. Our Bangla-speaking support team is available 24 hours a day, 7 days a week. Your identity and conversations remain fully confidential.

Live Chat
24/7 Support in Bengali
Email Support
Frequently Asked Questions

Answers to the most common questions about responsible gaming.

Go to your account settings and set a deposit limit under the "Responsible Gaming" section. Lowering a limit takes effect immediately. If you need help, reach us via live chat or email — we are available 24/7.

Yes. If your account has a balance when self-exclusion is activated, it will be returned to your registered payment method. Contact [email protected] for details about the refund process.

A cooling-off period is a temporary break — usually from 24 hours to 6 weeks — after which you can automatically access the platform again. Self-exclusion is longer-term or permanent, and cannot be reversed before the period ends. Self-exclusion is more effective for serious concerns.

No. 520b is strictly for users aged 21 and above. It is your responsibility to keep your account details, password, and device away from underage family members. If in doubt, install parental control software on your device.

Start by contacting our support team — we can help activate self-exclusion and other protective tools. You can also reach out to mental health service providers in Bangladesh such as Kaan Pete Roi or a local mental health clinic. Seeking professional help is not a sign of weakness — it takes courage.

No. Once self-exclusion is active, all marketing communications from your account are stopped. You will not receive any promotions, bonus offers, or gaming-related messages. If you still receive any communications, notify us immediately at [email protected].

Enjoy 520b's Games Responsibly

Use our safety tools and play with confidence. Check our FAQ for any questions or contact support directly.

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