520b Privacy Policy

1 Introduction and Scope

520b is a trusted online gaming platform in Bangladesh. By visiting our website 520b.cam and using our services, you are considered to have agreed to the terms set out in this privacy policy.

This privacy policy provides complete information on the following:

• What types of personal information we collect from you.
• The purpose for which that information is used.
• How your information is kept secure.
• What rights you have regarding your information.

We believe it is our ethical responsibility to protect the privacy of every user's personal information. That is why we use SSL encryption and modern security technology to keep every piece of your information secure.

2 What Types of Information We Collect

We collect the following types of information when you register and use services on the 520b platform:

2.1 Registration and Identity Information

• Full name and date of birth (age verification requires you to be 21 or older).
• Email address and mobile number.
• Residential address (where applicable).
• National ID or passport number (for identity verification).

2.2 Financial and Transaction Information

• bKash, Nagad, Rocket or Upay account number.
• Deposit and withdrawal history.
• Transaction amounts and dates.

2.3 Usage and Activity Information

• Gaming history and betting records.
• IP address and device information.
• Browser type and operating system.
• Time spent on our platform and visit patterns.

2.4 Communication Information

• Messages sent via live chat and descriptions of issues.
• Questions or complaints submitted by email.
• Records of conversations with customer support.

3 Purpose of Using Information

Collected information is used only for specific and lawful purposes. 520b may use your information for the following purposes:

1. Account Management and Verification: To confirm your identity and keep your account secure.
2. Processing Financial Transactions: To complete deposit and withdrawal requests. Our minimum deposit is ৳200 and minimum withdrawal is ৳500.
3. Providing Gaming Services: To keep cricket betting, slots, live casino and other gaming services running.
4. Customer Support: To resolve your issues through 24/7 live chat and email.
5. Fraud and Abuse Prevention: To detect illegal activity and ensure the security of your account.
6. Managing Bonuses and Promotions: To deliver our 200% welcome bonus and other promotional offers.
7. Ensuring Responsible Gaming: To set gaming limits and monitor individual playing patterns.
8. Meeting Legal Obligations: To comply with applicable laws and regulations.

4 Information Storage and Security Measures

520b uses industry-standard security technology to protect your personal information. Our security measures include:

• SSL Encryption: Every exchange of information on the website is protected by 256-bit SSL encryption.
• Firewall Protection: Our servers are protected from external attacks by advanced firewalls.
• Two-Factor Authentication: Two-factor authentication is used for login and financial transactions to provide an extra layer of security.
• Regular Security Audits: Regular audits are conducted to identify security vulnerabilities in our systems.
• Restricted Access: Only authorized staff can access your information, and they are bound by strict confidentiality agreements.
• Data Backup: Regular backups are taken to ensure the safety of your information.

No digital platform can guarantee complete security, so we also advise users to keep their passwords and login details confidential.

5 Sharing Information with Third Parties

520b never sells your personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

5.1 Payment Service Providers

Necessary information is shared with payment gateways such as bKash, Nagad, Rocket and Upay to complete financial transactions. This information is used solely for processing transactions.

5.2 Game Providers

Limited information may be shared with game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe and others to ensure gaming services function properly. They also follow their own privacy policies.

5.3 Legal Obligations

Information may be shared with relevant authorities based on court orders, regulatory directives or legal requirements.

5.4 Fraud Prevention

Information may be shared with authorized agencies to detect and prevent money laundering, fraud or other illegal activity.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the 520b website to improve your experience.

6.1 Types of Cookies

• Essential Cookies: Ensure the basic functionality of the website — maintaining login state, security verification and so on.
• Performance Cookies: Analyze site usage and help identify errors.
• Functionality Cookies: Remember your preferences and settings so you do not have to set them again each time you log in.
• Analytics Cookies: Help us understand which parts of the platform are used most.

6.2 Managing Cookies

You can disable cookies from your browser settings, though this may limit some features of the website. Most browsers offer cookie management options under the "Settings" or "Preferences" menu.

7 Your Rights

You have the following rights regarding your personal information:

1. Right to Access: If you want to know what information we hold about you, please contact us. We will respond within 30 days.
2. Right to Correction: If any of your information is incorrect or incomplete, you can request that it be corrected.
3. Right to Deletion: In certain circumstances you can request that your information be deleted, though some information may need to be retained for a set period due to legal obligations.
4. Right to Object to Processing: You can object to your information being processed for specific purposes.
5. Right to Data Portability: You can request your information in a structured, readable format.
6. Right to Close Your Account: You can request to close your account at any time.

To exercise any of these rights, contact our support team via 24/7 live chat or by emailing [email protected].

8 Protection of Minors

520b services are for users aged 21 or older only. We place the highest priority on the protection of minors.

• Age is verified by checking the date of birth at registration.
• In cases of doubt, additional documents may be requested for identity verification.
• If we confirm that a minor has created an account, that account will be suspended immediately and all information will be deleted.

9 Data Retention Period

520b retains your information only for as long as necessary. The retention periods are described below:

• Account Information: For as long as the account is active and for a set period after closure in accordance with legal obligations.
• Financial Transaction Information: For a period determined by regulatory and legal requirements.
• Gaming History: For a set period to ensure responsible gaming and to facilitate dispute resolution.
• Communication Records: For as long as necessary to improve customer service quality and resolve disputes.

Once the necessary period has passed, information is securely deleted or anonymized.

10 Changes to the Privacy Policy

We may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the policy will be changed.
• For significant changes, a notice will be sent to the registered email address.
• Continued use of the platform after changes are made will be considered your acceptance of the new policy.

We therefore advise users to visit this page regularly.

11 Contact Us

Contact us for any questions, requests or complaints regarding privacy:

• Live Chat: Use our live chat for direct support in Bengali, available 24/7.
• Email: [email protected]

Our privacy team tries to respond to all requests as quickly as possible. For complex matters, a written response is provided within a maximum of 30 business days.