Frequently Asked Questions
520b FAQ — Answers to All Your Questions
From opening an account to deposits, withdrawals, bonuses, and security — find detailed answers to any question about 520b right here.
520b is committed to providing a safe and transparent online gaming experience for players in Bangladesh. Below we have brought together answers to the most common questions about account registration, transactions via bKash and Nagad, bonus terms, game rules, and responsible gaming. If you cannot find the answer to your question, our 24/7 live chat support is always here for you.
Account and Registration
Common questions about creating, verifying, and managing your account at 520b.
To open an account at 520b, you need an active mobile number and a valid email address. Fill in the registration form with your name, date of birth, and password, and your account will be active within a few minutes. Please note that 520b is only for players aged 21 and above.
No. Each person may only create one account at 520b. Opening multiple accounts is a violation of our terms and conditions, and all accounts involved may be suspended. If you have any trouble with your account, contact us directly through live chat.
Use the "Forgot your password?" option on the 520b login page. A reset link will be sent to your registered mobile number or email. Use the link to set a new password and you can log in right away. If you run into any issues, our live chat support team will help.
520b may request identity verification in certain situations to prevent fraud and ensure security. Usually, a copy of your national ID card or passport along with your bank or mobile banking details is enough to complete verification. This protects your account and makes withdrawals straightforward.
Yes. If you want to take a break or close your account for any reason, send a request to our live chat or to [email protected]. 520b treats responsible gaming as a top priority — self-exclusion or account deactivation is available at any time.
Deposits and Withdrawals
Full details on all payment methods, processing times, and limits — including bKash, Nagad, Rocket, and Upay.
520b currently accepts deposits through four mobile banking methods — bKash, Nagad, Rocket, and Upay. These are among the most popular and trusted methods in Bangladesh. The minimum deposit amount for each method is just ৳200.
Deposits from bKash or Nagad to 520b are generally instant — in most cases, your balance is credited within a few seconds to a few minutes at most. Processing is also fast for Rocket and Upay. If you experience any delay, please let us know via live chat.
The minimum withdrawal amount at 520b is ৳500. The maximum limit depends on your account level and the payment method — please check the live chat or the terms and conditions page for details. VIP members enjoy higher withdrawal limits.
520b typically processes withdrawals in 15 minutes to 2 hours. This is one of the fastest withdrawal services in the Bangladesh mobile banking market. There may be a slight delay during system maintenance or periods of high traffic.
520b does not charge any additional fees on deposits or withdrawals. However, your mobile banking operator (bKash, Nagad, Rocket, or Upay) may apply a small charge according to their own policies — that is entirely at the operator's discretion.
Yes. Withdrawal processing times for Nagad are the same — generally 15 minutes to 2 hours. 520b provides the same speed of service across all methods: bKash, Nagad, Rocket, and Upay. If you experience an issue with a specific method, please contact us via live chat.
Games and How to Play
Everything you want to know about cricket betting, slots, live casino, and mobile gaming.
To bet on BPL or any other cricket tournament at 520b, first deposit funds into your account, then go to the cricket section and choose a match. You will find a range of markets including match result, toss, and top run-scorer. The live betting option also lets you place bets while a match is in progress.
RTP (Return to Player) is a mathematical estimate of the percentage of total bets that a slot game returns as winnings over the long run. For example, a 96% RTP means that for every ৳100 wagered, there is an average expected return of ৳96. This is a statistical projection only — each spin is independent and random.
Yes, 520b is fully mobile-friendly. The site works completely in the browser of any Android or iOS smartphone — no separate app download is needed. Slots, cricket betting, and live casino games all play smoothly on mobile.
Live casino games at 520b are powered by internationally accredited providers such as Evolution Gaming and Ezugi. These games use certified Random Number Generators (RNG) and are regularly audited by third parties to ensure fair play.
Teen Patti 20-20 is JILI's Teen Patti 20-20 game — a fast-paced version of a card game that is very popular across the Indian subcontinent. Each player is dealt three cards, and the player with the best hand wins. This game is available at 520b in a live dealer format.
Yes. 520b offers live betting on selected matches from the T20 World Cup, ICC tournaments, IPL, and BPL. Odds are updated in real time during play and over-by-over markets are available. Check the 520b cricket section regularly for updates.
Bonuses and Promotions
Detailed information on the welcome bonus, wagering requirements, and the VIP program.
520b offers new members a 200% bonus on their first deposit, up to a maximum of ৳5,000. For example, depositing ৳1,000 adds a ৳2,000 bonus — giving a total balance of ৳3,000. If you deposit ৳6,000 or more, you receive the maximum ৳5,000 bonus, for a total of ৳11,000.
Yes. A 25x wagering requirement applies to the 520b welcome bonus. This means you need to wager 25 times the bonus amount before you can withdraw. Please see the terms and conditions page for details on the time limit and eligible games.
The 520b VIP program has four levels: Bronze, Silver, Gold, and Platinum. As you move up through the levels by playing regularly, your weekly cashback increases — up to 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, and 1.2% at Platinum. VIP members also enjoy priority support and exclusive offers.
Each week, cashback is calculated on your net losses at the rate set for your VIP level and credited to your account at regular intervals. Cashback is generally available to use directly — contact live chat for full details on the terms.
No. The welcome bonus is available only once per account — at the time of your first deposit. After that, regular players receive reload bonuses, VIP cashback, and seasonal promotions. Check the 520b promotions page or live chat for the latest offers.
Security and Responsible Gaming
Important information on protecting your account, the privacy of your personal data, and responsible gaming.
520b protects all your personal and financial information with SSL encryption technology. Transaction data is never shared with third parties. Our servers operate according to the highest security standards to keep your data fully protected.
Yes. 520b is strictly for players aged 21 and above (21+). Creating or using an account by anyone under this age is strictly prohibited. We treat responsible gaming as our top priority and enforce our age verification process rigorously.
If you feel that gaming is having a negative impact on your life, contact our live chat immediately — we can help you activate self-exclusion or set deposit limits. You will find detailed resources and guidance on the 520b responsible gaming page.
To activate self-exclusion, send a request to 520b's 24/7 live chat or to [email protected]. You can request a temporary suspension for a set period or a permanent account closure. We handle this decision with full respect and act on it promptly.
520b provides 24/7 live chat support — you can get instant help through the live chat widget on any page of the site. You can also reach us by email: [email protected]. Our team is always ready to help you in your language, at a time that suits you.
Need more help?
If you could not find the answer to your question here, our support team is always here for you.
Live Chat Support
Instant assistance 24/7. Start a chat directly from any page on the site.
Email Support
For detailed questions or document-related matters, email us at: [email protected]
Terms and Conditions
To read the full terms and conditions related to bonuses, transactions and games, visit our Terms & Conditions page.
Still have questions? Contact support
Our expert team is ready to answer all your questions in Bengali — day and night, seven days a week.